Refund policy
At Riwaiti Rang, we want you to be happy with your purchase. If you face any issue with your order, we offer a 7-day exchange policy.
Conditions for Exchange
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The item must be unused, unworn, with tags, and in its original packaging.
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Proof of purchase (receipt or order confirmation) is required.
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Sale items, gift cards, and custom products are not eligible for exchange.
How to Request an Exchange
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Contact us within 7 days of delivery at 📧 riwaitirang@gmail.com or 📞 WhatsApp: +92 (325) 8877735.
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Once approved, we will guide you with the exchange process and shipping details.
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Items sent back without prior approval will not be accepted.
- If you need to exchange your parcel, please return it to the address mentioned on the slip of your received parcel; once we receive it, we will deliver you the correct dress.
- Our exchange policy states that the dress can only be exchanged within the same design you previously ordered. It cannot be exchanged for any other dress.
- After sending the parcel, you must share the slip with us via WhatsApp or email.
Damaged or Wrong Items
If you receive a defective, damaged, or wrong item, please contact us immediately. We’ll arrange an exchange at no extra cost.
📩 For all exchange-related queries, reach us at:
Email: riwaitirang@gmail.com
WhatsApp: +92 (325) 8877735